Privacy Policy

1. Introduction

Crystalmeadowshousing.com is committed to protecting the privacy and security of visitors to our website and clients in our housing programs. This policy describes what information we collect, how it is used, and your rights concerning that information. Our practices are guided by Federal and State laws and Department of Housing and Urban Development (HUD) requirements.

2. Legal Authority

We are permitted to ask for information by the U.S. Housing Act of 1937, as amended, and other relevant Federal statutes and regulations. This information is collected to determine eligibility for housing assistance and monitor compliance with Federal requirements.

3. Information Collection

We collect both information you provide voluntarily and technical data automatically gathered during your visit.

Information You Provide Voluntarily

We collect personally identifiable information (PII) that you voluntarily submit through applications, emails, or other methods. This information may include, but is not limited to:

  • Name, address, phone number, and email address.

  • Social Security Number (SSN) or other tax identification number.

  • Financial information, such as income, assets, liabilities, and bank account numbers.

  • Demographic and household information (names and ages of household members).

  • Employment and landlord information for verification purposes.

Information Collected Automatically

When you visit our website, we automatically collect limited technical data about your visit which never identifies you personally. This information is used for site management and statistical purposes to make our site more useful. The data collected includes:

  • The Internet domain and IP address from which you access our site.

  • The type of browser and operating system used.

  • The date and time you access our website, and the pages you visit.

4. Purpose and Use of Information

The primary purposes for collecting your personal information are to:

  • Determine your eligibility for housing assistance programs.

  • Calculate the appropriate amount your family will pay toward rent and utilities.

  • Verify the accuracy of the information you provide.

  • Communicate with you regarding your application or tenancy.

  • Monitor and manage HUD-assisted housing programs and protect the government's financial interest.

We do not collect information for commercial marketing.

5. Disclosure of Information

We only share the information you give us as permitted or required by law. This may include disclosure to:

  • Our employees and agents who need the information to perform their job functions.

  • Another government agency if your inquiry relates to that agency's mission.

  • Appropriate Federal, State, and local agencies, and civil, criminal, or regulatory investigators and prosecutors when relevant to their duties.

  • Consumer reporting agencies for fraud protection or income verification.

  • Third-party service providers (e.g., for data analysis, application processing, or IT services) who are performing functions on our behalf and have agreed to keep the information confidential.

We will not otherwise disclose or release your information outside of our agency, except as permitted or required by law.

6. Cookies and Tracking

Our website may use cookies (temporary and persistent) to enhance the user experience, for authentication purposes in secure areas, and to store site preferences. You can adjust your browser settings to refuse cookies; however, some parts of the site may not function properly if you do so.

7. Data Security and Retention

We take reasonable precautions to maintain the security, confidentiality, and integrity of the information we collect. This includes industry-standard technical and organizational security measures such as firewalls and encrypted transmission.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

  • Access and Review: You have the right to be informed about the personal information collected about you, review it, and have any incorrect information corrected.

  • Consent: Submitting PII is voluntary; however, not providing certain mandatory information (such as SSNs for all household members) will affect your eligibility for housing assistance.

  • Opt-Out: You may opt out of receiving certain communications, such as newsletters or updates, by using the unsubscribe link provided in the emails or contacting us directly.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18.

10. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit via a link from our site.

11. Policy Updates and Contact Information

We may update this privacy policy periodically. We encourage you to review this page regularly for any changes.

If you have questions or concerns about this policy or our data practices, you may contact us using the information provided below:

  • Email: admin@crystalmeadowshousing.com

  • Phone: 970-963-9326

  • Mailing Address: 1250 Hendrick Drive, Carbondale, CO 81623

This policy was last updated on 11.26.26